Guest Satisfaction Tracking

awakaza GSTS is designed to help Hotels & Organizations to measure how satisfied the guest is with your service.

Listen. Improve. Delight.

Find out what your Guests are saying about your business.

Quick Surveys

Create simple and engaging Surveys for your Guests.

Guest Insight

Understand the guests behaviors, needs, and preferences.

Easy-to-use reports

Make smarter business decisions with detailed, built-in reports.

awakaza Integration

Combines multiple software systems into a single ecosystem.

Crafting Better Experiences Together

  • + Real-time Feedback Insights
  • + Improved Service Quality
  • + Measurable Performance Metrics
  • + Competitive Edge

Capture feedback in real-time

Satisfied guests are more likely to leave positive reviews and recommendations online, enhancing your brand's reputation and attracting new customers.

Real-Time Feedback

Gather instant feedback from your guests, and make immediate improvements.

Real Cusomer Ratings & Reviews

Ratings and reviews help businesses understand their customers's behaviors, needs, and preferences.

Handling customer complaints

Managing customer complaints and resolving them quickly will result in improved business processes and repeat business.

Improved Operational Efficiency

Refine operational processes by identifing common problems through guest feedbacks.

Elevate Guest Experiences

Enhances your customers' experiences, turning feedback into actionable insights.

All the Features to Grow Your Reputation

Awakaza Rating System is packed with essential tools in a beautiful, easy-to use design. Get more done with ease and style.

Engaging Surveys

Create Interactive Surveys For Your Guests. Get More Responses.

Scan & Answer

Easily scan a QR code and leave a feedback.

Time-saving simplicity

Quick and easy to create. Set up and share a beautiful survey in minutes.

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30-Day Trial.

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Multiple Packages

+ Choose a packages that suits your business needs.

Monthly Subscription

+ Make monthly payments and maintain your cash flow.

No Commitment

+ You can cancel your subscription at any time.

Easy Payment Methods

You can pay for all of our software on a monthly basis plan.
Pay as you Grow.

Monthly Subscriptions

We know how costly a brand new system can be. That’s why we want to help small and growing businesses to tackle this problem by a monthly payment method.

Customized Packages

Explore our customized packages designed exclusively for enterprises. Please get in touch and we’d be happy to discuss the details with you!

Everything you need to Expand Your Business

Choose a plan that's right for you.


A complete Guest Satisfaction Tracking System for newly started companies

  • Real-time Feedback Collection
  • Customizable Surveys
  • Customizable Rating Scales
  • Mobile Compatibility
  • Interactive Touchpoints
  • Instant Alerts
  • Response Tracking


The #1 Guest Satisfaction Tracking System in Sri Lanka for growing Companies

Includes All the Essentials Plan Features

  • QR Code Integration


Guest Satisfaction Tracking System for Established Enterprises

Includes All the Growth Plan Features

  • Multilingual Support
  • SMS alerts

Custom plans are available

Let us help you get started with the right tools for your business.

  • Fill out the form and we will reach out to you within 24 hours.
  • A custom package will be created based on requirements .
  • We’ll follow up with a price quote based on your requirements.